SMS Terms & Conditions

The service

This service is operated by Peter Gray, trading as Xandelea, an independent app studio. It is a private SMS alert service that delivers home-automation notifications from a Home Assistant system running on a private home server. Alerts cover events such as water leaks, door and security sensors, and equipment faults. This is not a marketing or promotional service, and it is not open to the public.

Who receives messages

Recipients are limited to the system operator and members of their immediate household. Messages are never sent to anyone outside that group.

How you opt in

Each recipient gives verbal consent in person. The operator then manually enters that recipient’s mobile number into the private Home Assistant configuration. There is no website form, keyword campaign, QR code, or public sign-up of any kind. Mobile numbers are never purchased, rented, or obtained from any third party.

The following script is read to each person before their number is enrolled:

The home monitoring system can send you automatic text alerts when it detects a water leak, an open door or window, a security event, or an equipment fault. Do you agree to receive these automated text messages at your mobile number? Message frequency varies depending on events. Message and data rates may apply. You can reply STOP at any time to stop receiving them, or reply HELP for help.

A number is enrolled only if the person answers yes, and the operator keeps a dated record of each person’s verbal consent.

Message frequency and cost

Messages are triggered by household events, so frequency varies and is not fixed. In normal operation recipients receive fewer than 10 messages per month, though an active incident may produce several messages in a short period.

Message and data rates may apply. Xandelea does not charge for these alerts, but your mobile carrier’s standard messaging and data rates apply to messages you receive.

Opting out and getting help

• Reply STOP to any message to stop receiving alerts. You will receive one confirmation, and no further messages after that.
• Reply START to resume alerts after opting out.
• Reply HELP for assistance, or email help@xandelea.com.

Carriers and delivery

Message delivery depends on your mobile carrier and network conditions and is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages. Because delivery cannot be guaranteed, these alerts should not be relied on as the sole safety mechanism for any hazard.

Privacy

Mobile numbers are used only to deliver these alerts. They are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details.

Contact

Questions about this service: help@xandelea.com.